What information do we collect?
GTF collects two categories of information regarding our customers: (i) Information that you provide to us; and (ii) Automatically collected information.
Information that you provide us
In connection with certain activities on our website, such as registering with the website, setting up an account, ordering service, or communicating with us, we may ask you to provide us with information that tells us who you are. This information may include personal information such as your name, email address, billing address, phone numberand credit card or other payment information, and also the content of any email you send to us. While some of the information you will be asked to provide is voluntary, other information is mandatory, and if you do not provide such information, then you will not be able to receive the related service.
Automatically collected information
Certain information is automatically received from you when you visit global-taxfree.com to monitor the operations of our website. This information may include, but may not be limited to, your Internet protocol (IP) address, the name of the domain and host from which you access the Internet, your browser software and operating system, the date and time you access our site, and the Internet address of the web site from which you linked directly to our site. Also, we may collect information from you based on your browsing (click-stream) activities. This information may include, but may not be limited to, the pages you browse and the products and services viewed or ordered by you. This helps us to manage and develop our website better, to provide you with a more enjoyable, customized service and experience in the future, and to help us develop and deliver better services tailored to your individual interests and needs.
How do we use the information we collect?
We may use your information for a number of purposes which may include: processing your orders and managing and administering your account; delivering any services, information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required.
Who do we disclose the information to?
We employ other companies and individuals to administer, service, or process customer transactions. Examples of such activities include order fulfillment, order delivery, credit card payment processing, and customer service support.
Credit card companies
Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information to verify the credit card numbers and process transactions.
Compliance & protection
We may release your information when we believe, in our reasonable judgment, that release is appropriate to (i) protect the security and integrity of our website; (ii) protect our rights and property and the rights and property of others; (iii) take precautions against liability; (iv) comply with legal requirements or respond to judicial process; and (vii) provide information, to the extent legally permitted, to law enforcement agencies or for investigations on matters related to public safety.
Other policy terms
Third-party website links
Should you click on any link on our website that delivers you to a third-party website, you will be subject to the third parties' privacy policies, if any. GTF is not responsible for the actions of any third-party websites.
To prevent unauthorized access, maintain data accuracy, and provide for the proper use of your information, we have instituted physical, electronic, and operational safeguards to reasonably secure your information that we collect.
Updating your personal information and privacy preferences
You have the right to access and correct your personal information by writing GTF at through any methods mentioned on our contact page.
Notification of policy changes